Office Policies

Appointments

All appointments are by scheduling only. Please arrive on time to ensure your full appointment time is available. If you arrive more than 10 minutes late, your appointment may need to be rescheduled.

Cancellations and No-Shows

We require at least 24 hours’ notice to cancel or reschedule an appointment. Missed appointments or same-day cancellations will incur a $75 no-show fee. Exceptions may be made for emergencies at the provider’s discretion.

Medication Refills

Medication refills are processed during business hours only. Please submit refill requests at least 72 hours before you run out of medication.
We do not process refill requests on weekends or holidays.
Patients must attend follow-up appointments as scheduled to receive refills.

Controlled Substances

If prescribed, controlled medications require close monitoring. Lost or stolen prescriptions will not be replaced. Misuse, diversion, or evidence of multiple prescribers may result in discontinuation of controlled medication prescribing and potential discharge from care.

Telehealth Visits

Telehealth sessions are provided through secure, HIPAA-compliant video platforms. Patients must be located within a state where the provider is licensed at the time of the session. Please ensure a quiet, private, and safe environment during telehealth visits.

Communication

Routine communication (scheduling, billing, refills) should occur via the patient portal or office phone.
Clinical questions or medication concerns should be addressed during appointments.
Messages will be returned within 1–2 business days.

Emergencies

Balanced Behavioral Health Services does not provide emergency or crisis services.
If you are in crisis or experiencing thoughts of self-harm, please call 911 or go to your nearest emergency room.
You may also contact:

• 988 Suicide & Crisis Lifeline (call or text 988)

• National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-6264

Insurance & Payment

We accept major insurance plans, medicaid, medicare, tricare and self-pay patients.
Payment is due at the time of service unless prior arrangements have been made. Patients are responsible for any copays, coinsurance, or non-covered services.

Confidentiality

All patient information is strictly confidential and protected by HIPAA regulations. Information may only be released with the patient’s written consent, except where required by law (e.g., risk of harm to self or others, child or elder abuse).